RETURNS

Once the refund has been initiated from our team, the refunded amount is expected to reflect in PharmEarth Wallet/Bank Account as per the payment method - Cash On Delivery -The refund will be credited in PharmEarth Wallet within 3-5 business days. Net Banking - The refund will be credited in the source bank account in 5-7 business days. Online Payment (Credit/Debit Card) - Refund will be credited in the source bank account in 5-7 business days. E-Wallets - Refund will be credited in your respective e-wallet in 5-7 business days. Note: Refund timelines depend upon bank turnaround times and RBI guidelines.
You can raise a return request for all medicines within 30 days of delivery. Follow the below steps to initiate a return - Go to ‘My Order’ Select the order to return, and click on the ‘Return’ button. Select the items from the order you wish to return and enter the return reason We will cater to your return request within 48 hours.
Our courier and logistics team makes 2 attempts to pick up the item(s). If the item is not picked in the final attempt then we assume that you wanted to keep the order. If the logistics agent has not arrived to pick your order even once then contact the PharmEarth Support Desk at - [phone_number] or email us at [email protected] If the pickup attempts are over and you still wish to return the item(s), you can initiate a new return request in the ordered items section to meet the return criteria.
PharmEarth’s return policy allows you to return the ordered items within a span of 30 days of delivery. However, if you are unable to initiate a return request or are not able to find the return option despite your order being eligible for a return, please reach out to our customer service desk at [phone_number] or write us at [email protected]
You can refer to the PharmEarth return policy from here. (hyperlink) However, according to the return policy, you will get an option to return your products within __ days of delivery. The following items will not be eligible for returns - - Opened and partially used items. - If the original manufacturer’s packaging with labels & barcode is broken. - No returns in Cosmetic Products.