We are really sorry that you have to face this issue.Please check your internet connection & try placing the order using a different browser. If the issue persists then please reach out to us via online chat or write to us at [email protected]
No, there will be no delivery charges applied to the items purchased. Yes, you heard it right, No Delivery Charges!
A valid prescription includes the following information - Doctor’s Details Medicine Details Patient’s Details Note - In case our pharmacists don’t find your prescription then they will reach out to you via email or call.
We are sorry that you had to experience this. Please go to, ‘My Orders’, select the order and click on ‘Return’. Fill up the form following and we will initiate the further process of assigning a PharmEarth executive to resolve your issue on priority.
We are sorry you had this experience. You can easily initiate a return for the wrong items received. Just go to, ‘My Orders’ and select the order numbers. Choose the wrongly delivered products and click on Return. We will initiate the further process and assign a PharmEarth executive to resolve your issue on priority.
We always ensure the required checks to avoid such an event, however if you face any such inconvenience we request & encourage you to reach out to us within 24 hours of your delivery via online chat or write to us at [email protected], we will get back to you soon after investigating the matter.
You can cancel your order anytime from the ‘My Orders’ section before it is out for delivery. Go to, ‘My Orders’ >> Select the order to cancel >> Click on ‘Order Details’ >> Tap ‘Cancel’. A refund will be initiated through the payment source, of which the order was paid online. If you still receive the order, then you can refuse it at the time of delivery.
An invoice for the order is generated once the order is delivered. To get invoices for your order(s), go to “My Orders”, select the respective order, and you will find an option of ‘Download Invoice’. Click on it and you’ll get your order invoice in PDF Format.
You cannot modify your order once your order gets confirmed. You have to place a fresh order for the same and cancel the previous order.
We ensure that the expiry date of the medicine being supplied to is at least a minimum of 6 months from the date of delivery.
PharmEarth stocks a variety of pharmaceuticals and other healthcare products. However, if you are not able to find the product you need, please feel free to contact our support team at [email protected] We will get back to you soon to let you know the availability of the requested medications/products.
No, there are no hidden charges on any of our products.